FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our Metro-Detroit recreational cannabis delivery service on our how it works section. From ordering and payment to delivery, get the information you need for a seamless experience with Dank Drop.

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Delivery

Topic Delivery

Dank Drop offers same-day delivery and is open Monday-Sunday 10am-8pm.

To ensure prompt delivery, we kindly request that you place your order 1 hour before closing to deliver your order same day. You can also per-order! You can learn more here. When we close, it does not mean we are done delivering. If you are unable to place your order during our operating hours, we will be in touch with you to schedule a delivery for the following day. If you prefer a scheduled delivery, kindly indicate this in the notes section of your order during checkout.

Topic Delivery

Dank Drop offers same-day delivery & pre-orders.

After completing your order you will begin to receive delivery text alerts. Once your order has been marked as ‘On It’s Way’ you will be texted a link to track your delivery live. Deliveries can take up 2 hours but are almost always completed within 45 minutes to 1 hour. Please allow up to 2 hours during peak hours. If your delivery is taking longer than expected we will contact you and give you an updated ETA.

Topic Delivery

Don’t see your city? Call (248) 971-1145 to schedule a meetup.

Order minimum excludes delivery fee or discounts including cashback.

$50 Minimum Order – $10 Fee
Allen Park
Berkley
Bingham Farms
Bloomfield Twp.
Canton
Dearborn
Dearborn Heights
Detroit (Delivery zone ends at Woodward Ave. No deliveries further East of Woodward Ave. for Detroit.)
Farmington
Ferndale
Franklin
Garden City
Inkster
Livonia
Lathrup Village
Plymouth
Redford
Romulus
Salem
Southfield
Taylor
Wayne
Westland

$100 Minimum Order – $10 Fee
Ann Arbor
Belleville
Bloomfield Hills
Birmingham
Commerce
Farmington Hills
Huntington Woods
Lincoln Park
Melvindale
Northville
Novi
Oak Park
Orchard Lake
Pleasant Ridge
Pontiac
Royal Oak
Troy
Walled Lake
West Bloomfield
Waterford
Wixom
Wolverine Lake
Ypsilanti

*Please allow for slightly longer delivery times during peak hours.

General

Topic General

At Dank Drop, we’re open seven days a week from 10am-8pm. To ensure we can fulfill all orders, we kindly request that any orders placed be made at least 60 minutes before closing time. If you’re unable to place your order within our delivery hours, we’ll be happy to schedule your delivery for the next day. To schedule your delivery, please let us know in the order notes at checkout.

When your order is delivered, it is important that the person placing the order is present, and has a valid government ID. Delivery times may vary depending on when your order was placed, typically, it would take between 45 minutes to 2 hours. Please note we accept cash payments only.

Occasionally you may see our name displayed in text messages as D Drop Michigan or simply, D Drop using a short domain to redirect to our main website.

Topic General

We pride ourselves on providing high quality cannabis products to suit every ones needs. If you have a product you have purchased that doesn’t suit you, contact us and we will do our best to work with you. You can find our return policy on specific categories below. We reserve the right to change the return and exchange policy without notice.

  • Flower is final sale, cannot be swapped after it is delivered.
  • Vaporizer cartridges are final sale. You must report a defective cartridges within 24 hours of your delivery. To report a defective cart please use our contact form ✐. You must return the cartridge in it’s original packaging that contains our barcode.
  • Concentrates, Edibles & Drinks are final sale and cannot be swapped.
  • Due to many factors beyond our control, all Shroom products are final sale.
Topic General

Your order receipt will be texted to you via link. You can also view your order history under your dashboard. There you can see your account information, order information, and conveniently track your Dank Drop cashback rewards!

Managing account

To update your delivery address in your profile, simply visit My account > Addresses > Edit > Save address. You can also use this link update address ➪ If this is a temporary address change, please change the address during the checkout process. That way your regular address will remain on your account.

Please always be sure to have your most current mobile number on your account. We use this to send delivery tracking alerts. To update your mobile number in your profile, simply visit My account > Addresses > Edit > Save address. You can also use this link update address ➪

There can be a few reasons why an account can be restricted, including:

  1. Inactive accounts: Your account has been inactive for a certain period of time. In some cases, our system will automatically remove or restrict unused accounts.
  2. Multiple accounts: Dank Drop only allows one active account and any additional ones created will be removed or suspended.
  3. Missed deliveries: If you were not home on multiple occasions when our drivers arrived for your order. Delivery alerts are intended to keep you notified of the progress of your delivery.
  4. False information: Submitting false information during the registration process such as a fake ID, name, phone number, etc. can result in a permanent ban.
  5. Referral program abuse: Misuse or abuse of our referral program, such as referring yourself with multiple email addresses or encouraging others to do so, may result in a suspended account. For example, creating multiple accounts with different email addresses and referring yourself as the referrer would be considered abuse of our referral program.

We apologize for any inconvenience this may have caused if you believe your account was suspended in error, please contact our support team for further assistance.
Contact support ➪

Payments

Topic Payments

At Dank Drop Michigan, we accept cash-only payments at this time. This is a common practice among dispensaries, as many banks and credit card companies have historically been hesitant to work with businesses in the cannabis industry due to federal laws.

We are looking into more payment options.

Placing Orders

To ensure compliance with Michigan state law regarding recreational cannabis use, we require all members to be at least 21 years of age or older to enjoy our products. You don’t need a medical card or a Michigan state ID, but a valid government-issued ID will suffice for age and identity verification upon delivery.

Be rest assured that we employ cutting-edge security technology to safeguard your personal data. At all times, we take your privacy seriously and prioritize its protection.

  • You must be logged in to add items to your shopping cart. New here? Create account ➪
  • For most products, simply add the quantity you’d like to purchase and select “Add to Cart.”
  • For Flower and some other products, you need to select the size or pack counts before adding them to your shopping cart.
  • You cannot add more than what we have available in stock to your cart.
  • If an item is no longer visible on the website, it does not mean it has been discontinued. It is simply temporarily out of stock.

Placing an order with Dank Drop Michigan is easy and convenient. Here are the steps to follow:

  1. Sign up for an account or login – To start, you will need to create an account on our website. You must be logged in to view prices and shop. This process is quick and simple and will only take less than a minute.
  2. Browse and add products to your cart – Once you are logged in, you can browse our selection of products and add your favorites to your cart.
  3. Proceed to checkout – Once you have added all the products you want to purchase to your cart, you can proceed to checkout. You will be prompted to enter your delivery address.
  4. Receive text alerts and track your delivery – After your order is received, you will begin to receive text alerts updating you on the progress of your delivery. You will also be able to track your delivery in real-time using our online tracking system.
  5. Enjoy your purchase – Once the delivery arrived at your doorstep, you can enjoy your purchase.

Feel free to place preorders and arrange deliveries beyond our usual service hours. When checking out, kindly provide your preferred delivery date and timeframe in the order notes section. Upon receiving your order, we’ll promptly verify the details with you. This option is especially beneficial for accessing deals and offers even if you’re not prepared on the sale day. Please keep in mind that preorders exceeding 4 days cannot be accommodated, as our system automatically cancels orders exceeding this timeframe.

Products

Topic Products

Dank Drop now offers Virtual Gift Cards, show your friends and family love by sending them a Gift Card available between $10-$200. Once the Gift Card is paid for your recipient(s) will receive an email with their Gift Card number. You can select multiple recipients by adding a comma after each email address.

Once you complete your order, a driver will deliver your receipt and collect a cash payment. Once it is marked paid in our system the Gift Card email will be delivered. You can send Gift Cards to multiple people, simply separate their email address with a comma (no spaces). Gift a Card Today ➪

Topic Products

Buy More / Save More

For certain items we offer discounted pricing when purchasing a specific quantity or quantity range. If there is a quantity discount you will see the pricing table. The new price will update after you add to cart.

Example: Price table shows, Buy 3 with the new price $20/each then you must add 3 to receive that price stated. If you add 4 the discounted price will not apply to the item.

If there is a ‘Buy’/quantity range for example buy 3-6 then you will have the option to get the stated discounted price for any quantity between 3 and 6.

*Bulk discounts are considered a deal & some deals cannot be stacked.

Topic Products

To ensure that our customers have a clear understanding of the products they are purchasing we take all of our own photographs of cannabis products in-house.

Rewards & Discounts

Dank Drop offers a fantastic discount program Monday through Sunday, during the hours of 10am to 2pm. This exciting offer is known as “High Noon” and applies to a wide selection of high-quality cannabis products available in the shop.

When the offer is available, you will receive a prompt in the shop, letting you know that it’s time to take advantage of the savings. It’s important to note that the High Noon alert will only appear if you have items in your cart that are not already on sale.

While some exclusions may apply, there’s no better time to explore Dank Drop’s excellent selection and score some great deals!

If you’re signed in, your referral link will be below. Refer friends and family and save huge! In your account dashboard you will find your unique link to share. Once they sign up and complete their first purchase you will receive a 20% OFF coupon and they will receive 20% off of their entire order! Coupon codes will be emailed to you and not available in your account dashboard.

Abuse to the program such as, referring yourself with multiple email addresses will trigger the referral coupon to not be valid and may result in your account being suspended.

Cashback

We offer cashback to our customers! You will receive a percentage of your total order as a cashback offer on your next purchase. You will see an option to apply your balance during checkout. Cashback can only be redeemed online & non-transferable. You can visit your cashback dashboard here. Cashback balances are redeemable for 60 days from the date of purchase. It will not appear in your dashboard until your order has been delivered. Delivery fees are not eligible for cashback. Cashback is dependent on your order subtotal.

Cashback

Store Credits

Store credits are credits we can manually post to your account, also available during checkout. The order total section will show your available store credit balance you can apply to your order. You can view your balance in your dashboard. Store credits are typically only used if there was an issue with your order.

Store Credit

Contact Dank Drop

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