How It Works

To update your delivery address in your profile, simply visit My account > Addresses > Edit > Save address. You can also use this link update address ➪ If this is a temporary address change, please change the address during the checkout process. That way your regular address will remain on your account.

Please always be sure to have your most current mobile number on your account. We use this to send delivery tracking alerts. To update your mobile number in your profile, simply visit My account > Addresses > Edit > Save address. You can also use this link update address ➪

There can be a few reasons why an account can be restricted, including:

1. Inactive accounts: Your account has been inactive for a certain period of time. In some cases, our system will automatically remove or restrict unused accounts.
2. Multiple accounts: Dank Drop only allows one active account and any additional ones created will be removed or suspended.
3. Missed deliveries: If you were not home on multiple occasions when our drivers arrived for your order. Delivery alerts are intended to keep you notified of the progress of your delivery.
4. False information: Submitting false information during the registration process such as a fake ID, name, phone number, etc. can result in a permanent ban.
5. Referral program abuse: Misuse or abuse of our referral program, such as referring yourself with multiple email addresses or encouraging others to do so, may result in a suspended account. For example, creating multiple accounts with different email addresses and referring yourself as the referrer would be considered abuse of our referral program.

We apologize for any inconvenience this may have caused if you believe your account was suspended in error, please contact our support team for further assistance.
Contact support ➪